name: Support request
description: Questions or help needed with installing, configuring, or using Paperless-ngx
title: "[SUPPORT] Concise summary of your question or issue"
body:
  - type: textarea
    id: description
    attributes:
      label: What's your question or issue?
      description: Provide a clear and concise description of what you're trying to do, and what's going wrong.
      placeholder: |
        I'm trying to...

        [Include screenshots if helpful]
    validations:
      required: true
  - type: textarea
    id: steps
    attributes:
      label: What have you tried?
      description: Describe any steps you've already taken to troubleshoot or solve the issue.
      placeholder: |
        - I checked the logs and saw...
        - I followed the install guide and tried...
  - type: input
    id: version
    attributes:
      label: Paperless-ngx version
      placeholder: e.g. 1.14.0
    validations:
      required: true
  - type: input
    id: host-os
    attributes:
      label: Host OS
      description: Include architecture if relevant.
      placeholder: e.g. Ubuntu 22.04 / Raspberry Pi arm64
  - type: dropdown
    id: install-method
    attributes:
      label: Installation method
      options:
        - Docker - official image
        - Docker - linuxserver.io image
        - Bare metal
        - Other (please describe above)
  - type: textarea
    id: system-status
    attributes:
      label: System status
      description: If available, copy & paste the system status output from Settings > System Status > Copy
      render: json
  - type: textarea
    id: logs
    attributes:
      label: Relevant logs or output
      description: If you have logs, errors that might help, paste it here.
      render: bash